One of Windsor-Essex’s three non-emergency medical transport services has shut down.
Joe Hebert, the 61-year-old owner of Care Medical Transportation Services, said he shut down his business Wednesday night after nine years of accumulating debt.
“People don’t care if they pay you or not,” he said.
Hebert said around 70 per cent of the patients his business transported to and from medical institutions wouldn’t pay for the service. He’s still collecting payments from last year and said he had to halt everything Wednesday after Revenue Canada shut him down for being unable to pay taxes.
“I’ve quit chasing money. I’m done,” he said.
Hebert said the problems included people giving him fake phone numbers and credit card numbers that didn’t work.
“I tried to make something happen that’s needed here very badly for the aging population — and you can’t collect for what you do,” he said.
His business ran 24 hours a day, seven days a week — including holidays. He had 24 employees operating nine vehicles, which accommodated wheelchairs and stretchers. They transported patients to and from Windsor Regional Hospital, Leamington hospital, nursing homes, and doctors’ offices.
“Today, I meet my employees and tell them there’s no paycheque,” Hebert said Friday. “Twenty-four people expecting to get paid for the last two weeks’ work aren’t getting paid today.”
That leaves Crown Medical Transportation and Patient Transfer Service to provide transportation for non-emergency patients in the Windsor-Essex area.
Windsor Regional CEO David Musyj said the hospital hasn’t been locked to one transportation company and will be using others to fill in. “It’s unfortunate, clearly, but it should not impact anything.”
Musyj said there had been talks about using only one transport company but, “if we go to one and something happens to that one — then you don’t have an alternative.”
Leamington hospital will also be moving to other services. “Certainly, a reduction in services affects everybody,” said hospital spokesman Bill Baker.
“These are unfortunate common business practices,” Baker said of Hebert’s difficulties with service payment. “I think partially because of the way our system is, people think they’re totally covered under everything.”
PTS owner and driver Jason Rivard said people not paying is also an issue for his business.
“There’s not much you really can do,” Rivard said. “A lot of these people aren’t even capable of speaking a lot of times and there’s really no information to take. And these patients still have to move from different facilities.”
PTS has been in Windsor since 2003 and has six vehicles and eight staff members under Rivard’s business.
Rivard said the gap in service created with Care Medical’s closure should be filled within a week or two.
jrankin@windsorstar.com or @_jay_rankin
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